Welcome to Startsmall. We respect your privacy and are committed to protecting your personal and corporate information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and PCBA manufacturing services, in compliance with global data protection regulations (including but not limited to GDPR, CCPA/CPRA, and applicable Chinese data laws).

1. Information We Collect
We collect information necessary to provide quotation, engineering, and manufacturing services:

Personal Identification: Name, email address, phone number (including WhatsApp/WeChat), company name, and job title.
Technical & Order Data: IP address, browser type, PCB/PCBA specifications, Gerber files, BOM lists, pick-and-place files, and shipping/delivery details.
Communication Records: Records of correspondence when you contact our customer service or engineering team.

2. How We Use Your Information
We use the collected information strictly for business and operational purposes:

Service Provision: To process your PCB/PCBA orders, provide quotations, perform DFM (Design for Manufacturability) checks, and manage production workflows.
Communication: To respond to inquiries, send order updates, and provide technical support.
Improvement: To analyze usage trends to improve our website functionality and service quality.
Marketing: To send promotional materials or newsletters (only if you have explicitly opted-in).

3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only under the following circumstances:

With Service Providers: Trusted partners who assist us in operating our website, conducting business, or servicing you (e.g., international shipping carriers, payment processors), who are obligated to keep this information confidential.
Legal Requirements: If required to do so by law, regulation, or in good faith belief that such action is necessary to comply with legal processes.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Confidentiality and NDA (Non-Disclosure Agreement)
At Startsmall, we understand that the electronics manufacturing industry relies heavily on trust and the protection of intellectual property.

Automatic NDA: Unless otherwise agreed in writing, the standard commercial relationship established through our quoting and ordering process implies a mutual obligation of confidentiality regarding your technical data (Gerber files, BOMs, schematics, etc.).
Data Security: We implement strict physical, electronic, and managerial safeguards (including secure ERP/MES system tracking) to prevent unauthorized access, disclosure, or destruction of your data.
Employee Obligations: All our employees and subcontractors are bound by strict confidentiality agreements.

5. Global User Privacy Rights
Regardless of your geographic location, we respect your statutory privacy rights under applicable international laws (including GDPR, UK GDPR, CCPA, etc.). You have the right to:

Access & Portability: Request a copy of the personal information we hold about you in a structured, machine-readable format.
Deletion / Right to be Forgotten: Request that we delete your personal information, subject to legal retention requirements for financial and tax records.
Correction: Request correction of inaccurate or incomplete personal data.
Opt-Out of Sale/Targeted Ads: The right to opt-out of the sale or sharing of personal information (Note: We do not sell personal data).
Non-Discrimination: The right to not be discriminated against for exercising any of these privacy rights.

To exercise these rights, please contact us at: info@startsmall.cn.

6. International Data Transfers & Cross-Border Compliance
Our operations are based in Shenzhen, China. Information collected may be transferred to and processed in countries outside of your jurisdiction where data protection laws may differ. By using our services, you consent to such cross-border transfers. We ensure that adequate safeguards (such as Standard Contractual Clauses or internal binding corporate rules) are in place to protect your data during international transfers.7. Children’s Privacy
Our services are strictly B2B and not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in global regulations or our business practices. We will notify you of any material changes by updating the “Last Updated” date at the top of this page.

9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:

Email: info@startsmall.cn
Phone/WhatsApp: +86 13554848442
Address: 0A-04 Building D, Fenghuang 3rd Industrial Park, Fuyong, Bao An District, Shenzhen, Guangdong Province, CN